Account Manager

An excellent opportunity has arisen for an experienced Account Manager to join a leading building services provider, overseeing a prestigious commercial portfolio based in the West End of London.

This is a brand-new position offering the opportunity to take full responsibility for a high-profile account, managing service delivery, client relationships and a team of M&E Engineers.

You will be responsible for ensuring contractual obligations are met, maintaining strong client relationships, driving performance against KPIs and SLAs, managing the account's P&L and WIP, and identifying opportunities for additional works and projects.

Account Manager Duties:

• Take full responsibility for the day-to-day management of a commercial building services contract across the West End.
• Oversee planned preventative maintenance (PPM) and reactive maintenance across all assets recorded on the client's CAFM system.
• Monitor PPM schedules and asset performance, identifying opportunities for improved efficiency, cost savings and additional works.
• Manage contractual compliance, ensuring all statutory and legislative requirements are met.
• Coordinate statutory inspections and ensure all necessary documentation and records are maintained.
• Ensure internal audits are completed in line with company policies and procedures.
• Manage subcontractors, ensuring quality of service and compliance across all FM operations.
• Investigate service failures and implement effective corrective actions.
• Monitor and maintain contractual KPIs and SLAs, ensuring consistent service delivery.
• Take full ownership of the account's profit and loss (P&L), works in progress (WIP) and financial performance.
• Identify, scope and oversee additional works and projects to support contract growth.
• Build and maintain strong relationships with clients, engineers and key stakeholders.
• Lead, support and develop the on-site M&E engineering team.

Account Manager Requirements:

• Electrically or mechanically qualified (C&G, NVQ, EAL or equivalent).
• Minimum 3 years' management experience within commercial building services.
• Strong technical background within M&E / Facilities Management.
• Previous experience managing commercial FM contracts or accounts.
• Proven experience managing P&L and WIP.
• Experience managing KPIs, SLAs and contractual compliance.
• Strong client-facing and relationship management skills.
• Confident leading engineering teams and managing subcontractors.
• Experience identifying and delivering additional works and projects.

Salary and Package:

• £80,000 - £85,000 per annum.
• Private healthcare and dental care.
• Monday - Friday, 8am - 5pm.
• Company pension scheme.
• 25 days annual leave plus bank holidays.
• Ongoing training and development.
• Excellent opportunities for internal progression.

If you're an experienced Account Manager looking for your next opportunity with a leading building services provider, this could be an excellent move. Apply today to find out more!