Account Manager

Account Manager/MSP Sales Specialist

Location

Greater Manchester - Hybrid

About the Company

We are working with an established Managed Services Provider (MSP) delivering a broad range of IT solutions to mid-market customers.

Alongside hardware and PC/laptop solutions, the company provides ongoing IT support, maintenance and managed services.

This is an exciting opportunity to join an established business with a strong customer base and significant scope to grow existing accounts, identify new opportunities and increase revenue through additional IT services.

The Role

We are looking for an experienced Account Manager/MSP Sales Specialist to join the commercial team.

This is a sales-focused role combining new business development, account management and account growth. You will be responsible for identifying customer requirements, developing relationships and converting opportunities into revenue.

A key part of the role will be upselling and cross-selling the company's wider portfolio of IT services into an established customer base, alongside generating new business through proactive outbound activity.

Key Responsibilities

• Develop and grow relationships across an established portfolio of mid-market customers

• Identify opportunities to upsell and cross-sell additional IT services

• Generate new business through proactive outbound calling and prospecting

• Manage leads and opportunities through the sales process, from initial conversation through to close

• Understand customer requirements and recommend appropriate IT solutions

• Sell a combination of managed services, IT support, hardware and maintenance solutions

• Build strong, long-term relationships with customers and key stakeholders

• Identify opportunities to increase account value and customer spend

• Maintain accurate CRM records and track sales activity

• Consistently work towards agreed sales and revenue targets

About You

We are ideally looking for someone with 2+ years' experience selling within an MSP or Managed Services environment.

You will be commercially driven, confident on the phone and comfortable with a high level of outbound activity. Most importantly, you'll understand how to sell solutions rather than simply individual products.

We'd Like to See:

• Proven experience in a sales-focused role within an MSP/Managed Services environment

• Strong understanding of IT services, managed services and/or hardware

• Experience selling IT support, maintenance and managed services

• A proven track record of winning and/or growing customer accounts

• Comfortable with cold calling and proactive outbound sales

• Ability to understand customer requirements and identify commercial opportunities

• Experience with upselling and cross-selling

• Strong communication and relationship-building skills

• Commercially minded, target-driven and motivated by revenue growth

• Ability to take leads and opportunities and successfully convert them into revenue

Experience selling PCs, laptops, hardware, IT support or wider managed IT services would be particularly beneficial.

Why Join?

• Join an established MSP with a strong existing customer base

• Significant opportunity to grow existing accounts and increase customer spend

• Sell a broad portfolio of IT and managed services rather than a single product

• Combine new business development with account growth

• £40,000-£60,000 basic salary + commission

• Hybrid working in Greater Manchester

Salary & Working Pattern

Salary: £40,000-£60,000 basic + commission

Location: Greater Manchester

Working pattern: Hybrid - approximately 2-3 days per week in the office.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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