Account Manager

Account Manager (NI)

My client is a leading logistics specialist based in Newtownabbey. They are currently seeking an Account Manager (NI) to join their team.

This is a Full-Time, Permanent Position.

Working hours: Monday to Friday (full time)

Remote and Hybrid working

With a salary up to £35,000 per annum plus benefits.

Job Role:

You will be responsible for managing a designated portfolio of government customers, including planning and prioritizing sales activity to ensure customer retention, growth and profitability. To maximize sales growth in a specified geographical territory or a group of defined customers, consistent with company strategy and objectives.

Essential Criteria:

• At least 2 years relevant experience; OR equivalent combination of education, training and experience.
• Educated to A-Level standard or equivalent.
• Proven track record in meeting sales targets.
• Experience of managing a portfolio of clients to a high standard.
• Good knowledge of the DSA and/or parcel industry.
• Ability to understand and articulate customer needs and requirements.
• Ability to lead face-to-face meetings with contacts at all levels within a customer-base e.g. operational contacts, commercial contacts, business owners.
• Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions.
• Ability to conduct face to face presentations to customers.
• Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels.
• Ability to work as part of a team as well as your own initiative.
• Ability to manage and prioritise a busy workload.
• Full valid UK driving license.
• Flexibility for frequent domestic travel and occasional overnight stays in the UK to meet reasonable business demands.

Main Duties and Responsibilities:

• Hold overall responsibility for the performance of a portfolio of customers.
• Deliver against the agreed commercial targets (CNR, Volume, Cash).
• Serve as the point of contact for all customers within assigned portfolio.
• Work with Line Manager to develop account plans, including a contact plan, to deliver agreed targets.
• Identify and deliver key development opportunities within assigned account portfolio, through active promotion of core services, to increase volume and CNR.
• Cross-sell services to customers within assigned account portfolio to support wider business growth.
• Proactively work with key stakeholders (internal/customer) to identify and implement optimisation opportunities within assigned customers, to achieve improved profitability and/or deliver operational efficiencies.
• Proactively manage contract renewals, in line with the agreed renewal process. Work with Line Manager to agree appropriate commercial and contractual strategy.
• Manage customer pricing in line with business requirements (e.g. Price increase, contract renewals, profitability reviews). Ensure correct information/data is provided for billing purposes and facilitate prompt payment by customers once invoiced.
• Ensure contractually agreed account governance (e.g. reporting, business reviews) and service standards are met for individual customers.
• Liaise with all necessary internal colleagues to optimise service quality and customer satisfaction.
• Escalate non-standard queries to Line Manager/another appropriate manager.
• Provide accurate and timely customer forecasts to support budgeting and business planning.