Account Manager

Account Manager, Central London

40 hours per week, Monday to Friday

6 month Fixed-Term Contract, £55,000 per annum

About Us

At Livv, we believe that a company's workplace is the embodiment of its culture, beliefs and aspirations. We design and deliver inspiring workplaces where people want to be - places that work, think and give.

Livv is proud to be a part of ISS Facility Services, a leading global workplace experience and facility management company, with over 100 years' experience.

About the Role

• Provide inspiring, hands-on leadership, ensuring Workplace Experience, Maintenance, Cleaning and Supplier Management services consistently deliver a seamless, high-quality experience.
• Champion outstanding client and colleague engagement by nurturing strong stakeholder relationships, evolving service delivery, driving CNPS/ENPS excellence and ensuring transparent reporting, contract compliance and financial accountability.
• Lead, develop and empower the Workplace Services team ensuring every team member embodies Livv values and delivers service with pride.
• Embed a culture of safety, innovation and continuous improvement by upholding all Livv and client policies, maintaining full HS&E compliance, adopting new technologies and sustainable practices, and curating meaningful workplace events that enhance the employee experience.

About You

• Proven leadership in managing people and Workplace Experience, Cleaning and Planned/Reactive Maintenance services
• Confident approach to performance management and team development.
• Strong operational judgement with the ability to curate services, innovate, troubleshoot and deliver creative, effective solutions that elevate the workplace experience.
• Expertise in Health & Safety, solid financial acumen, and the ability to prioritise, manage budgets, drive continuous improvement and adapt positively to change.
• Thrives in a fast-paced environment with exceptional communication, time-management and stakeholder-engagement skills, earning credibility and trust from clients, suppliers and colleagues alike.