Account Manager

Who We Are

Spector was established in 2002 to solve a straightforward problem: businesses deserved better IT support than what was on offer. Over 23 years later, that principle hasn't changed.

We help business leaders take control of their technology with clarity and confidence. We don't just react to problems. We build a road map that aligns IT with business goals, giving our clients the certainty to focus on what they do best.

Our approach is simple: Simplify, Standardise, Secure. We put people first. Whether it's a team member with a simple question or a CEO dealing with a business critical issue, we put ourselves in their shoes and own it until the right outcome is achieved. That mindset drives our high client retention and attracts the kind of clients we want to work with.

The Challenge

We have a growing base of great clients with high expectations. They need someone in their corner who listens, follows through, and genuinely cares about the outcome. Not someone who ticks boxes or hides behind process.

The technology landscape moves fast. Our clients look to us to help them keep up, make smart decisions, and get real value from their investment. That means the person managing these relationships needs to be commercially sharp, naturally curious, and able to work across teams to deliver.

We're looking for someone to own the account management function, not just fill a seat.

What The Right Candidate Looks Like

• You build trust quickly. Clients trust you because you listen well, communicate clearly, and always follow through. You bring calm and confidence to every interaction, whether it's a routine check in or a difficult conversation.
• You have commercial drive. You enjoy identifying an opportunity, building the case, and closing it. You want to grow the accounts you manage, not just maintain them.
• You're improvement minded. You don't need a technical background, but you pick things up fast and enjoy learning. You ask good questions and find technology interesting. You're always looking at how we can do things better.
• You're organised. Detail matters. You stay on top of your accounts, your follow ups, and your commitments. Nothing falls through the cracks.
• You're a team player. You work well across departments and understand that client satisfaction depends on how well we work together internally. You manage relationships inside the business as well as you manage them externally.

What You'll Be Doing

Owning the account management function across our client base. That means being the point of contact our clients trust, the person who understands their business, and the bridge between what they need and what we deliver.

You will be running regular client reviews, identifying opportunities to improve their technology posture, and working with our technical and service teams to make sure we're consistently delivering real value. You'll be aligning our service offerings with a rapidly changing technology landscape, and helping clients see how those changes affect them in plain English.

Client satisfaction and retention sit squarely with you. You'll be the person who spots a problem before the client does, and the person who makes sure it gets resolved.

Why Spector

We've always believed in a win/win approach for our staff and our clients. We invest in our people and we back them to do great work. The team here is experienced, supportive, and focused on the right things.

We protect people and business technology so our clients can focus on growing their businesses without the fear of downtime or cyber threats. If that sounds like work worth doing, we'd like to hear from you.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring a high level of client satisfaction.
• Build and maintain strong, long term client relationships through regular account management meetings and strategic discussions.
• Deliver quarterly strategy sessions with assigned clients to ensure progress with their IT roadmap.
• Act as a trusted advisor, understanding client goals and aligning them with our services.
• Identify opportunities to expand existing client relationships through upselling and cross selling IT services using predefined scorecards and whitespace analysis.
• Work with sales and technical teams to prepare and present proposals for modernization projects.
• Accountable for product revenue targets, professional services and recurring service for assigned accounts.
• Collaborate with operations teams to ensure that IT services are delivered effectively and meet client expectations.
• Maintain accurate and detailed client records in the CRM system, including communication logs and strategic account plans.
• Stay informed about the latest trends in managed IT services, cloud solutions, and cybersecurity.
• Educate clients on emerging technologies and how they can benefit their operations.
• Support with all other commercial functions including Marketing and Business Development as required.

Skills and Qualifications

• Fluent English speaker.
• Strong communication and interpersonal skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency with CRM tools (e.g., ConnectWise, HubSpot) and Microsoft Office Suite.
• Strong problem solving and negotiation abilities.
• Bachelor's degree in Business, Communications, Psychology or a related field (or equivalent experience).
• Full current and clean driver's licence.

Experience

• 2-4 years of experience in account management, client services, or a similar role, preferably within IT or Professional Services.
• Familiarity with managed IT services, cyber security, cloud solutions, and IT infrastructure is desirable but not required.

The Package

• Salary €40,000-€48,000 base with an OTE of €50,000 to €65,000 based on achieving commercial KPIs.
• Comprehensive benefits package, including pension, 22 days annual leave.
• Opportunities for professional development and certification.
• A supportive and collaborative work environment.
• Hybrid working after successful onboarding.