Account Manager

Account Manager

• Annual Salary: Up to £29,000
• Job Type: Full-time, Hybrid (Monday and Friday from home)
• Working Hours: 35 hours per week, 9am-5pm

My client are seeking an Account Handler to join their team, providing exceptional support and building strong relationships with a designated client portfolio. This role is ideal for individuals who thrive in customer service or sales environments and are keen on developing lasting relationships with clients.

Day-to-day of the role:

• Act as the first point of contact for a designated client portfolio, addressing queries and providing support as needed.
• Build and maintain strong relationships with clients through regular communication via phone and email.
• Ensure clients receive the best possible experience by bringing your best self to work every day.
• Use your initiative and demonstrate your entrepreneurial spirit to proactively address client needs.
• Collaborate effectively with your team, maintaining a positive and engaging outlook.
• Adapt to changes and challenges in a dynamic work environment, ensuring continuous resilience.

Required Skills & Qualifications:

• Some experience in the SMEs and Commercial Combined Insurance Industry is essential.
• Proven ability in customer service, with confidence in handling client communications both over the phone and via email.
• Strong interpersonal skills with the ability to engage effectively with clients and team members.
• Demonstrated honesty and integrity, crucial in a financially regulated organisation.
• A proactive and entrepreneurial approach to handling client needs.
• Resilience and adaptability to thrive in a dynamic and ever-changing environment.

Benefits:

• Holiday entitlement of 26 days plus bank holidays.
• Opportunities for career progression across the entire organisation.
• Pension scheme.
• 24-hour support for physical and mental wellbeing.
• 1 day paid volunteering day to contribute to communities.