Account Manager

We are a young, lively, and enthusiastic TikTok Shop agency, based in London, with a hybrid working rhythm. Our team is dedicated to helping brands maximise their presence and sales on TikTok. We are passionate about driving growth and innovation in the e-commerce space, and we are seeking an experienced and strategic Account Manager to lead our client success initiatives and elevate the growth of TikTok Shops across our portfolio.

As a Senior Account Manager, you will be responsible for developing and executing strategies to grow and optimise our clients' TikTok Shops. You will leverage your expertise and experience to support multiple brands, driving revenue growth and enhancing their presence on TikTok.

Client / Business Knowledge

• Maintain deep knowledge of TikTok platform features, algorithms, and trends.
• Stay updated on TikTok Shop developments and best practices.
• Provide strategic insights to leverage TikTok's ecosystem for client success.
• Understand each client's business, industry, and objectives.
• Identify and pursue growth opportunities within client accounts.
• Adapt strategies to align with client goals and market conditions.
  
  

Client Relationship Management

• Oversee multiple client relationships.
• Handle escalated client issues and resolve them independently.
• Implement effective de-escalation strategies to manage client concerns.
  

Campaign Management

• Lead the development and execution of TikTok Shop campaigns for own clients and team clients.
• Ensure campaign strategies meet client goals and key performance indicators (KPIs).
• Facilitate strategic brainstorming sessions with the team.
• Analyse campaign performance and offer actionable insights for optimisation.
• Be accountable for client GMV (Gross Merchandise Value) targets, supported by AMs and AEs.
  
  

Reporting & Analysis

• Schedule and oversee weekly, monthly, and quarterly reviews, or ensure team members do so.
• Prepare and present comprehensive performance reports to clients and Somerce management.
• Provide strategic insights and actionable recommendations.
  
  

Why join Somerce?
You'll have the opportunity to work in a fast-paced, growth-driven environment where your work will directly impact clients' success. If you're looking to expand your skills, work on innovative campaigns, and be part of a talented and supportive team, Somerce is the place for you.

Benefits

• Hybrid remote working
• "Work from anywhere" policy for overseas work
• Regular team socials