Account Manager

Position Overview

In this role, you will own and manage strategic relationships with major retail clients, driving performance and execution across a portfolio of key accounts. You will work closely with cross-functional internal teams and client stakeholders to ensure successful delivery of products, promotions, and business initiatives.

You'll be expected to bring a deep understanding of the retail industry, a consultative sales approach, and the ability to translate business needs into actionable strategies that produce results.

Key Responsibilities

Account Management & Client Development

• Must have 5 years or more experience with Consumer Package Goods and calling on retail customers.
• Must have hard goods experience.
• Serve as the trusted advisor and main point of contact for assigned large retail customers.
• Develop comprehensive account plans tailored to each client's business model and growth opportunities.
• Strengthen relationships at multiple levels within the customer organization, including buyers, category managers, and senior executives.
• Drive joint business planning with customers, identifying areas for collaboration, innovation, and revenue growth.

Sales & Performance Management

• Deliver against quarterly and annual revenue and profitability targets.
• Identify new business opportunities within existing accounts, including upsell and cross-sell strategies.
• Negotiate contracts, pricing, and service agreements that align with business objectives.
• Monitor account performance metrics and proactively address risks or opportunities.

Strategic Planning & Execution

• Stay informed on retail trends, competitor activity, and market developments relevant to your customer base.
• Partner with internal teams including marketing, supply chain, finance, and product development to ensure flawless execution of account plans.
• Lead presentations, category reviews, and strategic planning meetings with clients.

Reporting & Insights

• Provide accurate sales forecasts and performance updates to senior management.
• Use data and insights to inform decision-making and measure success across all retail touchpoints.
• Ensure internal reporting systems are updated regularly with client activity and progress.

Qualifications & Requirements

• Must have a minimum 5 years of account management experience, specifically working with large retail customers (preferably national or multinational chains).
• Proven track record of exceeding sales targets and building high-impact client relationships with retail and online customers.
• Must be fluent in English - both written and spoken.
• Experience navigating complex organizations and leading cross-functional initiatives.
• Strong commercial acumen with the ability to interpret financial data, P&Ls, and retail KPIs.
• Excellent communication, presentation, and negotiation skills.
• Strong problem-solving mindset and proactive approach to client management.
• Proficient in Microsoft Office Suite; experience with Excel.
• Bachelor's degree in Business, Marketing, Economics, or a related field; MBA is a plus.
• Candidate Must be located in Madrid.
• ONLY submit CV's in English.

What We Offer

• A dynamic, international, and inclusive work environment.
• Competitive salary
• Work from home office.