Account Manager

job requisition id R-10242

About the role

The DS Smith Sales team is a dynamic and vibrant group of professionals dedicated to delivering the sales strategy, achieving goals, and enhancing performance while delighting customers with our sustainable and innovative packaging solutions. Our team includes energetic Business Development professionals who create opportunities and Account Managers who build and strengthen relationships with global brands. The Sales team acts as the face of our business and our top ambassadors.

We are offering a fantastic opportunity for a proactive and driven individual to join us as an Account Manager for the UK Packaging - Southern Division. This role is ideal for an ambitious, customer-focused person eager to be part of this exciting team.

In this role, you will collaborate with various internal stakeholders and customers, using your skills and experience to lead, develop, win, and maintain business from the FMCG and industrial sectors, aligned with our growth strategy. As this is a customer-facing position, a focus on customer satisfaction, loyalty, and delivering an exceptional customer experience is essential.

You will manage the account plan, develop growth strategies, and improve margins within existing accounts. Monitoring progress against plans and devising alternative solutions will be part of your responsibilities. Collaboration with the Design and Innovation team to translate customer needs into solution-led offers, driving new sales, and communicating forecasts using our CRM system are also key aspects of this role. Additionally, you will work with the wider sales and site teams to maximize market opportunities while promoting efficiencies, innovation, and sustainability.

This is a home-based role with an emphasis on traveling to meet clients and teams at our sites across the South of England and Midlands areas.

If you have experience in account management, possess the energy and proactiveness for a fast-paced environment, and are seeking a new challenge, we might be looking for you!

About you

• Proven success and experience in an Account Management role, preferably within FMCG; experience in packaging is desirable but not essential.
• A full driving license.
• Ability to work independently and remotely with travel as needed.
• Strong business acumen and negotiation skills, capable of handling conflicts and challenges internally and externally.
• Experience in analyzing financial insights and taking action based on them.
• Ability to build strong relationships with colleagues, clients, and stakeholders.
• Proficiency in delivering dynamic and professional presentations.
• Benefits include pension scheme, life assurance, income protection, Employee Assistance Programme, employee discounts, and cycle-to-work scheme.

Location: This is a full-time, hybrid role involving travel and client interactions across the South of England and Midlands.

We're DS Smith, redefining packaging for a changing world. We believe a more sustainable tomorrow is possible with the right people who challenge and support one another to enact positive change.

Operating in over 30 countries, we support customers across sectors like FMCG, industrial, and e-commerce, delivering quality, service, innovation, and added value with our market-leading sustainable packaging solutions. Our industry is evolving, and we're building a team to lead this change across Europe and North America.

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