Account Management Team Leader

Overview

Account Management Team Leader

Reporting To: Director of Sales and Account Management

Location: Bournemouth - with hybrid working

Salary: Competitive

Job Type: Full Time 37.5 hours a week

A Role With Meaning, Momentum and Real Impact

You're a sales professional who wants more than a target and a product sheet. You want to make a measurable difference - to the organisations you partner with, to the teams you support, and ultimately to the lives of hundreds of thousands of people who rely on care every day.

You want to sell something that matters, in a market that's growing, and in a company where high performance is recognised, supported and rewarded. If that sounds like you, you may be the next person to join our team at Nourish.

What You'll Find Here

A mission you can stand behind

Care teams across the UK are in the middle of a generational digital shift. They're under pressure to deliver safer, more personalised, more efficient care - and the technology they choose directly affects real people's lives. In this role, the work you do has immediate, human impact.

A product you'll be proud to represent

Sellers at Nourish win because the product delivers. Our platform is used by more than 425,000 carers and supports 417,000+ individuals - combining intuitive frontline tools with powerful analytics, seamless integrations and clear, demonstrable ROI. You'll step into conversations with credibility, confidence and genuine value to offer.

A market where timing couldn't be better

Social care is experiencing accelerated investment, policy support and demand for digital transformation. Nourish is at the centre of that change: a trusted market leader with scale, momentum and a long runway for growth across new pathways, BI, AI and predictive insight. Your pipeline won't rely on wishful thinking - it's fuelled by sector readiness and real need.

A culture where ambitious people thrive

We set high standards and help people meet them. You'll join a supportive, high-performance team that values curiosity, accountability, rigour and continuous improvement. This is a place to grow your career, sharpen your craft and make a difference.

About the Job

• Rare opportunity to work in 40% YoY growth SaaS, yet purpose driven and delivering Tech for Good
• Lot of room for growth with adjacent and international markets and heavy investment in new Product portfolio that responds to market immediate pains
• Heavily supported role internally: Product Consultancy role to support with technical demos, product gaps, and product/sector knowledge
• Market-Leading Partnership Programme for coordinated approach through third party suppliers
• RevOps function with industry leading Tech Stack (AI meeting recording, coaching, forecasting, CPQ, CRM, amongst others)
• Professional Services function for customer Project Management and Implementation
• Product Marketing support for content creation, social media presence, case studies, persona-based one-pagers
• Culture of learning, growth, and meritocracy with ongoing enablement and career development
• High performance SaaS sales team with a consultative approach

The role and your responsibilities

• Act as a 'player-coach' with management responsibilities and team targets whilst also working towards individual quarterly targets.
• Strong data-driven approach - Manage and maintain accurate opportunity tracking data and forecasting on a weekly basis, holding ultimate responsibility for team forecasting
• Lead team in scalable campaigns for high volume accounts, for both current solutions and new ones (including influencing Go to Market Strategy in collaboration with Product Teams).
• Support other team members with Executive sponsoring, Key Account Plans, Prospect negotiation, proactive learning or sector topics and trends, Tender Management, and organise/Chair Quarterly Business Reviews
• Be an ambassador for Nourish in person and online, by maintaining Multi-Product, Partners and Sector expertise and acting as a credible advisor to care providers
• Manage/coach team towards quantitative metrics (conversion, forecasting accuracy, win rates, pipeline coverage, sales velocity, CRM hygiene)
• Foster a collaborative team culture by leading on direct and clear communication channels, deal reviews, and team 121s
• Meet with prospects (travelling expected), demonstrate our platform and present our solution to people at all levels of seniority in the care sector
• Multi-threading approach, engaging with multiple stakeholders on every opportunity
• Attend networking and sector specific events
• Ensure customer loyalty by maintaining long term relationships
• Cross functional working - closely working with the CSM team for cross selling, and Product Consultancy on Product Enablement and GTM Strategy
• Manage the Team's recruitment and Human Resources

Required experience

• Experience successfully managing a team against measurable targets
• UK Home Care Selling demonstrable experience
• Demonstrate consistent and strong sales track record and familiarity with using sales methodologies such as MEDDIC, SPIN, BANT
• Strong understanding of designing, executing, and optimising high volume, scalable marketing campaigns, leveraging rigorous A/B testing to improve conversion and campaign effectiveness
• Experience in care is beneficial, but your passion for making a difference is essential
• Results driven, ambitious, and remarkably confident
• Strong numeracy skills (understanding of sales velocity, weighted pipeline projections, forecasting)
• Excellent written/verbal communication skills
• Willingness to learn, methodical, organised and sharp attention to detail
• Full UK Driver's license
• Track record and demonstrable consistent and strong sales results in comparable industry(ies)
• Advanced experience with CRM and MS Office suite

Nourish Benefits:

• 25 days basic annual leave, plus Bank Holidays
• Incremental leave benefit of 1 extra day for each completed year of service, up to 5 additional days
• Extra paid day off for your birthday
• Paid days off for volunteering opportunities
• Private Medical Insurance
• Pension
• Referral Bonus
• Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP
• Counselling and support
• Wellbeing initiatives and resources
• Cycle to Work Scheme
• Career Development opportunities and regular reviews
• Recognition and Rewards

Other

Social Events throughout the year

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.

The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work

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