Account Management Team Lead

Role

Account Management Lead (Growth)

Comp

£120 - £140k OTE + Accelerators + Equity

Location

Edinburgh

Wordsmith

Most legal teams are drowning. They're buried under internal questions, contract reviews, policy approvals, and fire drills from every corner of the business.

Wordsmith is the AI command centre for in-house legal. We automate the chaos - intake, Q&A, redlines, drafting, and research - so legal can finally operate at the speed of business. We're building the future of legal work.

We're backed by Index Ventures and some of the sharpest minds in law and AI. In the past 12 months, ARR has grown 1000%, with customers like Deliveroo, Multiverse, Docplanner, and Trustpilot transforming how their legal teams work.

The Role

We're hiring our first Account Management leader to build and scale our post-sales commercial function from the ground up. This is a zero-to-one builder role: you'll own customer relationships, renewals, and upsells while designing the playbook, shaping the motion, and hiring our first Account Managers in the UK and US.

You'll partner with our Legal Engineering team (who handle onboarding, adoption, and product usage) while you focus on driving commercial outcomes and long-term customer value.

If you thrive in ambiguity, love ownership, and want to build something that scales - this is a big opportunity to shape a function from inception.

What You'll do

• Own customer revenue outcomes - retention, renewals, and upsell pipeline.
• Become the trusted commercial partner for a portfolio of customers across SMB, mid-market and enterprise. Build the Account Management playbook: segmentation, QBR process, forecasting cadence, renewal methodology.
• Hire, coach, and manage a growing team of Account Managers across the UK and US. Partner closely with Legal Engineering to ensure seamless handoffs and aligned customer strategy.
• Use data and customer feedback to influence product roadmap decisions.
• Develop expansion strategies - identify whitespace, build compelling ROI cases, and drive upsell conversations.
• Represent Wordsmith AI at customer onsite meetings and industry events (some travel required).

What We're Looking For

• You have a builder's mindset - you create structure out of ambiguity.
• You know how to own a commercial number and are energised by growth targets.
• You love working with customers - not just managing accounts, but building partnerships.
• You communicate with clarity and confidence, from individual contributors to the C-suite.
• You think in systems and processes, but you're not afraid to roll up your sleeves.
• You're excited by the idea of helping scaling teams adopt new technology and transform how they work.

What you can expect

• Earning potential: Excellent OTE (50/50 split) with achievable accelerators post-quota.
• Equity: Stock options - meaningful ownership in a fast-growing business
• Product: Fantastic product with strong MAU and DAU growing MoM.
• Culture: Ambitious, collaborative, built for pace and output
• In-office: Minimum 3 days a week - we move faster when we're together
• Progression: Clear route to Strategic AM or Leadership roles

Why Wordsmith

You'll be joining a company in full acceleration - Series A with $25M raised, 1000% ARR growth, and a product that's reshaping how legal teams operate.

If you're looking for a high-impact role where you can close big, shape a category, and help define the next generation of legal tech - this could be the one.