Account Executive, SMB

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents, connecting it to business systems and unlocking opportunities for growth.

What you'll do

The Account Executive is a high impact position combining relationship management and revenue expansion. The ideal candidate enjoys a dynamic, fast paced, technology driven environment and shows a proven track record of driving growth in a SaaS technology company. This role is an individual contributor reporting to the Senior Manager, Commercial.

Responsibility

• Deliver programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow incremental revenue by uncovering additional use cases and positioning the broader Docusign agreement cloud.
• Qualify sales opportunities using Docusign's sales methodology and metrics, assessing client fit and success criteria.
• Position Docusign's value proposition as part of the overall business solution, linking benefits back to key client business issues.
• Expand the Docusign solution beyond implementation, consistently seeking new business opportunities through presentation, recommendation, and upselling of products, services, and partner solutions.
• Process sales orders and facilitate customer onboarding.
• Coordinate customer needs with other Docusign resources such as professional services, training, product management, and marketing.
• Enlist customers to participate in and/or speak at Docusign and partner events.
• Provide accurate, timely reports and forecasts for management.
• Develop and maintain sophisticated knowledge of Docusign's products and services.
• Maintain current, accurate account information and lead follow ups in the CRM database.
• Manage overall customer loyalty and act as an internal advocate and escalation point to clients.

Job Designation

Hybrid: Employee divides their time between in office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be a weekly in office expectation.)

What you bring

Basic

• Fluency in English.
• Experience in consultative sales and account management, preferably within a SaaS model.
• Experience using sales force automation tools (), Microsoft Word, PowerPoint, and Excel.

Preferred

• Consistent track record meeting and/or exceeding individual sales targets and quotas.
• Experience in services or consulting delivery is a plus.
• Ability to handle a large volume of concurrent client relationships.
• Ability to identify, critique, suggest, and implement intelligent changes to client business optimization processes.
• Ability to anticipate change and prioritize accordingly.
• Ability to work as a team and independently.
• Outstanding verbal and written communication skills, able to interact effectively at all organizational levels.
• BS/BA degree.
• Willingness and ability to travel as necessary.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process, please contact us at .