Account Executive, Renewals (Native Italian Speaker)

WHAT WE DO MATTERS:

At TKWW, we champion the power of celebration! Each year, we help millions of couples around the world celebrate the moments that make us. When you join our global team, you join a diverse group of individuals passionate about serving our couples and business partners in more than 15 countries worldwide -including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more. We help people take celebration planning from inspiration to action. When you work for TKWW, you can be sure you will have a team working alongside you that doesn't just care about the work you do but also the life that you live. We focus on the well-being and development of our employees through various opportunities and celebrate milestones and wins in a big way. After all, celebrations are what we do best.

ABOUT THE ROLE AND THE TEAM:

We are a team of 80 Sales Representatives who love sales. We provide extensive training and professional development opportunities for significant career growth. This is not just a sales role-it is a consultative position where you will act as a trusted advisor to vendors. As a leading marketplace in the wedding sector, we are the go-to reference for businesses operating in this industry. This allows us to take a consultative sales approach, not only advising clients with personalized campaigns but also training them in marketing and sales strategies to help them grow their business.

RESPONSIBILITIES:

• Manage, renew and expand of the assigned client portfolio
• Training and consulting for clients: provide guidance and support to clients, helping them understand and leverage products/services to meet their business needs.
• Management of cancellation requests from dissatisfied customers, with the aim of recovering them
• Recovery of former customers, trying to dig into what the problems were in the previous campaign and find a solution that can better satisfy their needs, with the aim of making them our customers again for the long term

SUCCESSFUL CANDIDATES HAVE:

• Minimum 3 years of experience in sales and B2B client management (new business development, client retention, and account management)
• Strong commercial acumen and proven negotiation skills
• Excellent listening and communication abilities
• Highly results-oriented, determined, and team-driven
• A strong passion for sales and a proactive approach to feedback and continuous improvement
• Ability to work in multicultural, structured, and dynamic environments
• Native-level Italian and fluent English proficiency
• Excellent ability to organize your agenda and good ability to use Excel

BENEFITS:

• Hybrid working
• Private health insurance paid by the company
• Home office allowance
• Access to a laptop and mobile phone as a work tool
• Tax relief options for Ticket Restaurant, Ticket Transportation, and Daycare.
• Development tools: TKWW University and Udemy courses
• TYPS: easy APP to ask for salary advance payments in 48h
• Referral program
• Getting married or having a baby? We have a gift for you!
• On demand mental health assistance