Account Director (Citibank)

Overview

Our client is a services business based in Ireland that utilises cutting-edge technologies to bring industry-leading expertise to their Telecommunications and Financial Services clients.

They are adept at developing custom innovations that streamline their clients' workflows and improve operational efficiency. With a commitment to quality and customer satisfaction, they have earned a reputation as a trusted partner for businesses seeking reliable software services.

The client is looking for an Account Director / Client Partner with intimate knowledge of Citibank to maintain and grow its business with them (Citi is one of our client's largest accounts).

Key Responsibilities

• Manage executive relationships with stakeholders from Citibank concerning the provision of the ongoing services business and revenues
• Own customer relationships for assigned accounts and take the lead in customer communications
• Evangelise my clients' capabilities with a view to becoming viewed as a strategic partner to Citi
• Hunt for new opportunities and business areas that my client can support Citi with, and ultimately sell more time and material consulting and bespoke project solutions
• Grow the opportunity pipeline and increase revenues within the account
• Work with our client's executive team to develop and implement a successful account plan

Profile Requirements

• Existing experience selling to Citi and being familiar with their internal structures, and ideally key stakeholders
• Prior experience selling software services / ITO / IT or Network Systems Integration Services
• Capable of working with presales solutions architects to create and deliver compelling service pitches
• The client provides European-based resources, based in Ireland, so candidates will ideally have some experience selling services for a near-shore local supplier
• The client is a high-growth services business, but a few hundred people strong, and hence candidates will need an entrepreneurial flare and be able to work in a relatively small company environment
• High emotional intelligence, empathy, and interpersonal skills
• High level of independence and professionalism
• Good communication skills and ability to maintain conversations with clients in a diplomatic and goal-focused manner.
• Overall knowledge of business development
• Strong analytical and goal-oriented mindset
• Detail orientated
• Provide accurate pipeline reporting

Please ignore the salary levels mentioned on the job board - candidates will be assessed individually depending on the business benefit they bring