Account Director

An Account Director is a senior role responsible for managing the overall relationship between Stark and its key suppliers. This position involves working closely with high-value and strategic accounts, ensuring supplier satisfaction with the services provided, and identifying opportunities to drive business growth. The Account Director will oversee the day-to-day operations of the Supplier Account Management team, ensuring they deliver exceptional service, resolve issues promptly, and maintain strong, long-term partnerships with suppliers.

Responsibilities & Accountabilities

• Day to Day management of two Strategic Account Managers.
• Serve as the primary point of contact for high-value suppliers, building and maintaining strong, long-term relationships with C-suite executives and key decision-makers.
• Regularly engage with key suppliers to understand their business needs, challenges, and goals, fostering a collaborative partnership approach.
• Develop and implement account strategies that align Stark's objectives with the supplier's business goals, identifying opportunities to expand the scope of work and maximise value for both parties.
• Lead the creation and execution of tailored plans to grow business through upselling, cross-selling, and strategic initiatives.
• Identify and pursue upsell and cross-sell opportunities to increase revenue, ensuring that account plans are aligned with both the supplier's and Stark's growth strategies.
• Lead contract renewals, renegotiations, and discussions around service terms, ensuring mutually beneficial outcomes.
• Implement strategies to retain suppliers, prevent churn, and resolve any concerns or dissatisfaction swiftly.
• Deliver accurate revenue forecasts and monitor key performance indicators (KPIs) to ensure sustained client engagement and success.
• Represent Stark at conferences, exhibitions, and other public forums to promote Stark's energy solutions and build brand awareness.
• Participate in ongoing training and learning activities to stay current with industry trends, best practices, and develop professional skills.
• Adhere to all Stark policies, procedures, and working practices, ensuring a safe working environment for yourself and others.
• Use work equipment safely and collaborate with managers to ensure compliance with health and safety regulations.
• Perform any other reasonable duties as required to support the broader business objectives.