Account Director - Direct Mail (Manufacturing)

Account Director - Direct Mail (Manufacturing)

A leading marketing production and direct mail fulfilment organisation is seeking an experienced Account Director to oversee key client relationships and ensure the successful delivery of complex, high volume direct mail campaigns.

This is a senior customer facing role that requires deep, hands on understanding of Direct Mail manufacturing processes- not the print management or broker side.

The successful candidate will be responsible for managing major accounts, guiding clients through the full production lifecycle, and ensuring operational excellence from brief to dispatch.

Key Responsibilities

• Act as the strategic lead for major client accounts in the Direct Mail sector.
• Oversee the full lifecycle of direct mail campaigns from planning to production and delivery.
• Work closely with production teams to forecast work volumes, book jobs accurately, and ensure smooth workflow.
• Provide expert guidance on print production data handling, personalisation, enclosing, and postal optimisation.
• Anticipate client needs, resolve issues proactively, and ensure all projects meet quality, cost, and time expectations.
• Produce accurate job estimates and schedules, working collaboratively with internal manufacturing teams.
• Maintain strong, consultative relationships with senior client stakeholders.
• Analyse campaign performance and production data to drive continuous improvement.

About You

Experience and expertise

• Proven experience as an Account Director, Senior Account Manager, or Client Services Lead within a direct mail manufacturing environment.
• In-depth understanding of print production, data processing, personalisation, enclosing, finishing, and mailing workflows.
• Experience forecasting workloads, planning capacity, and booking jobs directly into production.
• Highly organised, detail-driven, and comfortable managing multiple complex live projects.
• Excellent communication skills and the ability to manage large clients with confidence and credibility.
• Commercially aware with strong solving and decision making skills.

What's On Offer

• Competitive salary and benefits package
• Opportunity to work with major national brands and high profile marketing campaigns
• A stable, growing organisation with significant investment in technology and production capability
• Supportive, collaborative operational and client service teams