Accommodation Officer (Housing)

Newport, United Kingdom Posted on 17/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

2 months contract with a Local Authority

Job Title: Accommodation Officer

Job Purpose

To provide effective tenancy and accommodation managementservices for households placed in temporary and emergency accommodation. Thepostholder will be responsible for monitoring occupancy, conducting propertyinspections, investigating breaches of occupancy agreements, and supportingtenancy sustainment and move-on activities. The Accommodation Officer will work directly with homelesshouseholds and vulnerable individuals to ensure accommodation is safe,suitable, and used appropriately, while contributing to the efficient operationof the Accommodation Operations Team. The role requires a proactive,professional, and resilient individual who can quickly become operational andwork independently within a fast-paced frontline environment.

Key Responsibilities

Accommodation Management

• Carryout occupancy checks and property inspections across accommodation units to verify occupancy and compliance with licence and tenancy conditions.
  
• Monitorthe appropriate use of accommodation and investigate suspected breaches of occupancy agreements.
  
• Issueoccupancy warnings, breach notices, and other tenancy-related correspondence where required.
  
• Maintainaccurate records of inspections, visits, actions, and outcomes.
  
• Ensureaccommodation remains safe, suitable, and compliant with requiredstandards.
  

Tenancy and Licence Management

• Managetenancy, licence, and accommodation-related cases from initial assessment through to resolution.
  
• Supporttenancy sustainment and prevent tenancy breakdown where possible.
  
• Investigatecomplaints, anti-social behaviour, abandonment, unauthorised occupation,and other tenancy-related issues.
  
• Preparereports, case notes, warning letters, notices, and eviction-related documentation.
  
• Supportaccommodation move-on processes and assist households in securing morepermanent housing solutions.
  

Resident Support and Engagement

• Maintainregular contact with residents to assess accommodation needs and addressconcerns.
  
• Provideadvice and guidance regarding occupancy responsibilities and housingoptions.
  
• Workwith vulnerable households and individuals presenting with a range ofsupport needs.
  
• Supportresidents in accessing relevant services and agencies.
  

Homelessness and Housing Services

• Supportthe delivery of temporary accommodation services for homeless households.
  
• Participatein front-line housing duty functions and face-to-face customer services asrequired.
  
• Contributeto safeguarding and risk management processes.
  
• Workwithin relevant housing, homelessness, and safeguarding legislation andguidance.
  

Partnership Working

• Liaiseeffectively with internal departments, landlords, housing providers,support agencies, health professionals, and other stakeholders.
  
• Attendmeetings and case conferences where appropriate.
  
• Developpositive working relationships to support successful housing outcomes.
  

Compliance and Administration

• Ensureall records, databases, and housing management systems are accuratelymaintained.
  
• Producemanagement information, reports, and statistical data as required.
  
• Ensurecompliance with policies, procedures, legal requirements, and servicestandards.
  
• Escalatehigh-risk cases and safeguarding concerns appropriately.
  

Experience

• Previousexperience working within a housing, homelessness, temporaryaccommodation, or supported housing environment.
  
• Experienceconducting occupancy inspections, property visits, or tenancy compliancechecks.
  
• Experiencemanaging accommodation, tenancy, licence, or housing-related cases.
  
• Experiencedrafting:
  
• Formalletters
  
• Warningnotices
  
• Eviction-relateddocumentation
  
• Caserecords and reports
  
• Experienceworking with vulnerable individuals and households with complex needs.
  
• Experiencemaking balanced decisions regarding risk, tenancy management, andaccommodation suitability.
  
• Experiencemanaging a demanding caseload and working independently.
  
• Experienceworking within a Local Authority Housing or Homelessness Service.
  
• Experiencemanaging temporary accommodation schemes and move-on pathways.
  
• Experienceparticipating in front-line housing duty services.
  
• Experienceundertaking safeguarding and risk assessments.
  
• Experiencesupporting individuals with multiple and complex support needs.
  
• Experienceusing housing management or homelessness case management systems.
  

Qualifications

• Educatedto GCSE level (or equivalent) including English and Mathematics.
  
• FullUK Driving Licence.
  
• Accessto a vehicle for business use.
  
• Evidenceof ongoing professional development.
  
• Housingqualification (CIH Level 3 or above) or equivalent.
  
• Qualificationin Housing, Homelessness, Social Care, Community Support, or a relatedfield.
  
• Safeguardingtraining.
  
• RiskAssessment training.
  

Knowledge and Skills

• Knowledgeof tenancy and accommodation management practices.
  
• Understandingof working with vulnerable individuals and complex needs.
  
• Strongwritten and verbal communication skills.
  
• Excellentorganisational and administrative skills.
  
• Abilityto prepare professional reports, notices, and correspondence.
  
• Abilityto work independently and manage competing priorities.
  
• Strongproblem-solving and decision-making skills.
  
• Abilityto build positive relationships with residents and partner agencies.
  
• Resilientand professional approach when working under pressure.
  
• Knowledgeof homelessness legislation and housing law.
  
• Understandingof safeguarding procedures and risk management.
  
• Knowledgeof trauma-informed practices and strengths-based approaches.
  
• Understandingof temporary accommodation management processes.
  

Working Conditions

• Frontlinerole involving regular face-to-face contact with residents and serviceusers.
  
• Frequenttravel across Newport to undertake inspections and accommodation visits.
  
• Office,community, and accommodation-based working environment.
  
• Temporaryassignment providing urgent cover due to staff absence.
  
• Abilityto work flexibly to meet service demands.
  

Additional Information

• Hours:37 hours per week
  
• ContractType: Temporary assignment providing urgent cover due to staff sickness
  
• WorkingEnvironment: Fast-paced frontline Housing and Homelessness Service
  
• TravelRequirements: Regular travel across Newport to undertake occupancy checks,property inspections, tenancy visits, and accommodation-related duties
  
• DrivingRequirement: Full UK Driving Licence and access to a vehicle forbusiness use is essential
  
• ClosingDate: Applications closing soon - early applications are encouraged