Accommodation Coordinator

Oxford, Oxfordshire, United Kingdom (On-site)

• Full time
• EF Language Abroad
• Seasonal
• Entry-Level
• Operations

EF (Education First)Oxford International Language Campusis looking for friendly, empathetic and customer-focused individual to join our team as Accommodation Coordinator.

Full-time

Monday - Friday

By building strong relationships with hosts and students, you'll help create a positive, enriching homestay experience. Coordinating placements and resolving queries, you'll be central to delivering excellent care and customer service.

At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

• Confirms bookings alongside the customer support team


• Allocates students to appropriate accommodation


• Recruits, markets, evaluates & selects suitable homestay accommodation


• Implements plans to optimize host family retention


• Undertakes relevant training as required


• Assists with visitors to school and participates in fam trips


• Deals with general daily student enquiries, logging all student communication on students' records.


• Follows up on accommodation issues raised in student evaluations


• Attends other school/Student Council/central meetings as and when required


• Ensures concerns are escalated to managers/sales offices where appropriate


• Reports maintenance issues


• Assists students and sales offices with accommodation requests/changes and ensuring the in-house booking system is up to date.


• Ensuring that correct information about supplements is given and money collected/payment confirmed before changes are effective


• Liaises with recruitment offices regarding enrolment enquiries & student issues.


• Preparing arrival & departure documents for weekend receptionists

• Given the on-call nature of the position, a flexible, hands on approach to nature & hours of work undertaken is essential


• Highly motivated, energetic, positive


• Customer service orientated, friendly & approachable manner


• Able to remain calm under pressure & to diffuse potentially difficult situations


• Sensitive to needs of international students living away from home


• Excellent communicator with students, colleagues, and external clients


• Attention to detail, organised & thorough


• Complete fluency in English


• All offers are subject to a clear enhanced DBS check and two references


• Right to work in the UK upon commencement of your contract

• Work in a truly international environment


• Boost your CV with a world renowned organisation


• Online and in person trainings


• Ambition is nurtured and career enhancement opportunities are available post summer


• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition


• Employee Assistant Programme (EAP)


• Access to EF Hello language learning

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.