Access and Engagement Worker (Ref: 0108ZN)

Access and Engagement Worker (Ref: 0108ZN)

All applicants must submit a CV and a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Role Overview

This is a maternity cover post until February 2027, with a workload of 22.5 hours per week, Monday to Friday, covering 4.5 hours per day. The starting salary is £25,000, rising each year in line with our pay progression salary bands, to £30,000 per year. For further details please reach out to a member of the recruitment team via .

Key Duties

• Act as the first point of contact for new clients.
• Support the arrangement of appointments, coordination of referrals and telephone answering to provide an efficient information service to clients.
• Provide an effective and accurate data entry service including the production of basic statistical reports as requested by management.
• Signpost new clients to appropriate services and ensure they have the information they need to access support.
• Engage clients calmly and professionally by phone, gather relevant information and arrange appointments while maintaining a supportive tone.
• Prioritise and organise workload across multiple practices, with strong time management skills.
• Demonstrate basic knowledge of signposting and community support pathways.

Essential Skills and Qualifications

• Demonstrable ability to use digital systems confidently, including data entry, remote access platforms and case management systems (e.g., Nebula).
• Accuracy and attention to detail.
• Strong client facing communication skills.
• The ability to engage clients calmly and professionally by phone, gather relevant information and arrange appointments while maintaining a supportive tone.
• The ability to prioritise and organise workload across multiple practices.
• Strong time management skills.
• Basic knowledge of signposting and community support pathways.

Person Specification

• Demonstrable ability to use digital systems confidently, including data entry, remote access platforms and case management systems.
• Accuracy and attention to detail.
• Strong client facing communication skills.
• Ability to engage clients calmly and professionally by phone.
• Prioritise and organise workload across multiple practices.
• Basic knowledge of signposting and community support pathways.

Benefits

• 28 days annual leave, plus bank holidays.
• One extra day off for your birthday or a special occasion of your choice.
• Enhanced maternity, paternity and adoption leave.
• 2 days paid volunteer leave per year.
• Auto enrolment into We Are With You's pension scheme.
• Access to a Blue Light Card, giving you great savings on high street and online brands.
• Flexible working opportunities and access to a range of services and resources to support your wellbeing.
• Refer a Friend scheme: £500 bonus for successful referrals after 6 months probation.

DE&I and EEO Statement

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We welcome people from underrepresented communities and backgrounds, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. We provide a guaranteed interview scheme for veterans and for candidates with a disability who meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition that may affect your performance, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.