63959 (JS) - Pensions Officer

About the role

We are seeking an experienced Pensions Officer to lead and deliver a high-quality Teachers' and NHS pensions administration service within the London Borough of Harrow. You will play a key role in ensuring pension processes are accurate, compliant, and delivered to a high standard for employees, schools, and stakeholders.

This is a specialist role where you will provide expert advice, manage complex pension data, and ensure statutory reporting requirements are met in line with legislation and scheme regulations.

Key responsibilities

• Deliver and manage the Teachers' and NHS pension administration service
• Provide expert advice and guidance to employees, schools, and governing bodies
• Maintain accurate pension records and ensure data integrity across systems (including SAP and pension portals)
• Complete and submit monthly and statutory pension reports to pension schemes and regulators
• Investigate and resolve pension queries, errors, and service history issues
• Calculate and process retirement and pension benefits, including redundancy and ill-health cases
• Support pension auto-enrolment processes and compliance activities
• Ensure all work is completed within agreed deadlines and service standards

About you

You will bring:

• Strong experience in pensions administration, ideally within the public sector
• In-depth knowledge of Teachers' Pensions and/or NHS Pension Scheme regulations
• Excellent analytical and problem-solving skills
• The ability to explain complex pension information clearly to non-specialists
• High level of accuracy and attention to detail when working with data and systems
• Strong communication and stakeholder management skills
• Confidence working with HR/payroll systems such as SAP or similar platforms