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3rd Line Support Engineer
Posted 17 days 10 hours ago by Senitor Associates
£35,000 - £40,000 Annual
Permanent
Not Specified
Other
Cheshire, United Kingdom
Job Description
3rd Line Support Engineer - Cheshire - £40K
My Client, an MSP based in Cheshire are looking for a 3rd Line Support Engineer to join their technical team.
Main duties
- Assisting and backing up the team.
- Skillfully identifying software and hardware issues and resolving most client concerns through remote networking and on-site visits.
- Ensuring top-notch customer service by promptly addressing client issues, maintaining communication, and updating clients on progress.
- Offering first and second-tier support for hardware, software, audio-visual, and telephone equipment.
- Being flexible to undertake additional tasks as needed
- Pursuing and obtaining Microsoft Certifications for IT Professionals
- Conducting IT audits for new clients and presenting reports, including meetings to discuss findings and recommendations.
Benefits
- Company van including a fuel card for business use
- Workplace Pension
- Free Parking
- 28 Days Annual Leave
Personal attributes
- Open to learning and adaptable
- Demonstrating strong initiative
- Excelling in communication
- Maintaining excellent attendance
- Collaborating effectively within a team
- Experienced in various Microsoft Operating Systems
- Proficient in Microsoft Office applications
- Understanding WAN & LAN networking principles, such as TCP/IP, DHCP, and DNS
- Microsoft certification is advantageous
For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Senitor Associates
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