3rd Line Infrastructure Engineer

Description

3rd Line Infrastructure Engineer

We are seeking a 3rd Line Infrastructure Engineer to join Leidos UK within the Defence Team, based in Herefordshire.

In response to our growing business, Leidos requires multiple 3rd Line Infrastructure Engineers to support expansion by developing compelling solutions for our current and future customers.

Responsibilities

The ideal candidate will primarily be responsible for the operation and maintenance of MS System Centre Configuration Manager (SCCM)/Microsoft Endpoint Configuration Manager (MECM). They should also demonstrate effective application of infrastructure knowledge across various technologies such as Microsoft Windows Server (including AD, DNS, DHCP), virtualization (Hyper-V), Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business/Teams), networking, and storage.

This role offers technical exposure across both project activities and operational support, including on-site and out-of-hours support. The candidate will contribute to creating and maintaining technical documentation to support projects and operational services.

Who do we need?

We are looking for someone passionate about infrastructure, preferably with a background in operational support services. You should be self-motivated, capable of working independently to meet daily objectives, and able to manage activities ensuring compliance with project milestones, KPIs, and SLAs. Effective communication skills and a systematic approach to technical challenges are essential.

Ideally, you will:

• Have excellent knowledge of MS System Centre Configuration Manager/Microsoft Endpoint Configuration Manager (MECM);
• Have excellent knowledge of virtualized environments such as VMware and Hyper-V;
• Have excellent knowledge of Windows Server environments, from Server 2003 to 2019, including OS build, AD, DNS, DHCP, and GPO, from design to support;
• Possess good general knowledge of TCP/IP and networking, including load balancing and firewalls;
• Have good knowledge of Microsoft technologies such as SharePoint, Skype for Business/Teams, MS SQL, MS System Centre (SCSM, SCOM, SCORCH), Office365, MS Exchange, and CLI tools like PowerShell;
• Have a good understanding of SAN storage technologies;
• Display excellent problem-solving skills, taking ownership of complex incidents to ensure customer satisfaction;
• Possess strong communication skills;
• Experience in producing and updating high-standard technical documentation.

Clearance requirement: DV

What we do for you:

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer engaging careers, a collaborative culture, and support your professional growth, all while promoting a healthy work-life balance. Our benefits include:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days annual leave (including public and privilege holidays)
• Flexible benefits (life assurance, health schemes, gym memberships, holiday buy/sell, cycle to work scheme)

• Dynamic Working

Commitment to Diversity:

We welcome applications from all communities and are committed to a diverse, inclusive culture. We foster belonging, value diverse perspectives, and ensure equal access to opportunities. If you need reasonable adjustments during the application process, please inform us, and we will accommodate your needs.

Who We Are:

Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering, and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services. Our work in the UK addresses complex challenges in defence, healthcare, government, safety, security, and transportation.

What Makes Us Different:

Purpose: Use your passion and skills at Leidos to keep people safe. We are leaders in machine learning, AI, cybersecurity, and solutions, helping to build a safer world. You can inspire change.

Collaboration: We offer flexibility to work from home, the office, or on-site, providing digital tools to work smarter and align your needs with ours.

People: Leidos empowers individuals from all backgrounds, offering opportunities for growth, learning, and career development through academies, rotations, and plans to enhance your future.