3rd Line AV Support Engineer

Job title: 3rd Line AV Support Engineer

Role Type: Permanent, Full time

Location: London

Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work.

Key Responsibilities:

• Provide incident, request, change, and problem management support.
• Troubleshoot AV issues, meet SLA targets, and perform root cause analysis.
• Monitor systems, escalate issues, and suggest service improvements.
• Support remote and on-site upgrades and contribute to knowledge sharing.
• Collaborate with project teams and attend regular reviews and client meetings.
• Participate in on-call rota and occasional planned on-site support.

Required Skills & Experience:

• 2+ years in AV support within a service operations environment.
• Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones).
• Proven L2-L3 support experience, excellent communication, and problem-solving skills.
• Ability to manage workloads, work flexibly, and collaborate effectively.