3PL Control Tower Specialist

Job ID: Amazon UK Services Ltd. The successful candidate must have proven experience in Quality Assurance and Inventory Control within an operational environment, with a strong background in operations monitoring and operational support delivered across a 24/7 shift pattern.

Job Overview

The EU External Fulfilment (EF) network consists of approximately 41 operations offering flexible solutions operated by external third party logistics (3PL) providers. The EU 3PL Control Tower Specialist - Quality provides end to end operational support across 40+ European External Fulfilment buildings, contributing to process standardisation and optimisation and serving as a key communication link between 3PL partners and internal Amazon stakeholders. This position operates on a rotating shift pattern, including nights and weekends, and is office based.

Key Responsibilities

• Managing onboarding and permissions to support seamless 3PL operations
• Providing operational guidance and support to 3PL partners across multiple European sites
• Resolving capacity discrepancies and warehouse management system configurations
• Acting as a communication bridge between 3PL partners and internal Amazon stakeholders, including node managers and problem solving teams
• Uploading and maintaining critical data to support supply chain visibility and internal compliance requirements
• Monitoring adherence to process and Amazon operational standards, identifying and escalating deviations
• Supporting system launches and migrations, implementing required tasks for ongoing operational continuity

A Day in the Life

This role involves daily operational task resolution and day to day communication with 3PL partners and the Amazon team of problem solvers and node managers on quality KPIs management. Responsibilities include KPI monitoring, solving system issues and analysing process standards execution for 41+ buildings in Europe.

About the Team

The EU 3PL Control Tower Quality team provides end to end operational support across 40+ European External Fulfilment buildings. The team contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders.

Basic Qualifications

• Experience with Microsoft Office suite, particularly Excel, Outlook, and Word
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)

Preferred Qualifications

• High school or equivalent diploma
• Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
• Experience in logistics

Equal Opportunity Employer

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