2nd Line Technical Engineer - Cheltenham

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2nd Line Technical Engineer - M365, Sophos - Cheltenham - £30k - £36k

Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are you someone who thrives in a fast-paced, client-facing support environment?

Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.

What you'll be doing:

• Delivering 2nd Line support via phone, remote tools and onsite visits
• Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams
• Working with Sophos for endpoint and firewall security
• Using ConnectWise as your central service desk platform
• Visiting client sites 1-2 days per week for setups, PC installs or firewall deployments
• Supporting 1st Line colleagues and acting as a mentor for more junior engineers
• Logging tickets, creating documentation, and contributing to the internal knowledge base

What you'll need:

• Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
• Familiarity with Sophos and ConnectWise (or similar tools)
• Strong customer service mindset - confident, friendly, and proactive
• Full UK driving licence and happy to travel locally to customer site
• Eligible for BPSS clearance

What's on offer:

• Industry-leading training and full certification support - Microsoft, CompTIA, Sophos
• Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
• Hands-on role with lots of variety - technical problem-solving, site work, customer engagement
• Strong team culture and excellent support structure

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.

2nd Line Technical Engineer - M365, Sophos - Cheltenham - £30k - £36k

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