2nd Line Support Engineer

2nd Line Support Engineer

Portishead - Hybrid

I am representing an accredited Microsoft Technology Partner and IT Managed Service Provider who can bring on an excellent 2nd Support Engineer to join the growing team. You can expect to be supporting the wide client base with various IT issues.

Responsibilities for the 2nd Line Support Engineer:

• Engage with customers through various channels to provide effective service to customer end users

• Prioritisation and management of allocated tickets, ensuring these are resolved within agreed SLAs

• Provide in depth diagnosis and resolutions of incidents

• Be a point of escalation for technical queries from the 1st and 2nd line teams

Skills & Experience

• Previous experience of proving IT support at 2nd line level

• Experience of administering and supporting the latest Microsoft Technologies

• Ability to build, configure and support Windows desktop systems

This role offers an exciting and challenging opportunity to positively contribute to the success of a growing company. The role offers ample opportunity to progress your career further with routes into cyber security. If you have strong self-initiative and the ability to thrive in a fast-paced environment, please apply with your CV.