2nd Line Support Engineer

2nd Line Support Engineer - London - Consultancy - £35,000 - £40,000 + Excellent Benefits

Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Engineer to work with several of their key clients.

Role & Responsibilities:

1. Taking ownership and managing tickets through resolution or escalation.
2. Provide technical support to end users.
3. Maintain and oversee installation, configuration, maintenance, and troubleshooting of end users' workstation hardware, software, and peripheral devices.
4. Manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's.
5. Be a point of escalation for first line support calls.
6. Have a high level of technical ability which you are happy to share within a team framework.
7. Maintain a professional demeanor and a high level of professional responsibility.

Skills & Experience Desired:

1. Microsoft Exchange
2. Active Directory
3. Cloud (Azure, AWS, or Google Cloud)
4. SCCM
5. Office 365
6. Mobile Device Management
7. Intune
8. Windows Servers (full range)
9. Server Virtualization (Hyper-V / VMware)
10. Local Area Networking
11. Symantec Products
12. Cisco LAN/WAN (routers, switches, ASAs)
13. Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers, and firewalls
14. Citrix (XenApp/XenDesktop)

Overview / Benefits:

• Bonus
• Excellent Benefits Package