2nd Line Support Engineer

2nd Line Support Engineer

Watford

Up to £35,000 DOE

Our client is a leading MSP based in Watford, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry.

As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our internal teams. This position involves a mix of user support, system administration, troubleshooting, and collaboration with other IT professionals.

Responsibilities:

• Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking.
• Troubleshoot and resolve hardware and software problems in a timely manner.
• Perform system administration tasks such as user account management, Active Directory updates, and software installations.
• Monitor and maintain IT systems to ensure optimal performance and reliability.
• Collaborate with internal teams to implement IT solutions and improvements.
• Respond to and resolve escalated support tickets efficiently.
• Document technical procedures and solutions for future reference.
• Assist in the setup and configuration of new IT equipment and software.
• Liaise with external vendors and service providers when necessary.

Requirements:

• Proven experience as a 2nd Line Support Engineer or similar role.
• Experience working for an MSP is advantageous.
• Solid understanding of IT systems, networking, and infrastructure.
• Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites.
• Experience with hardware troubleshooting and software installations.
• Ideally you will have familiarity with IT security principles and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ideally you will have, or working towards (e.g. Microsoft Certified Systems Administrator, Azure Solutions, Architect Expert etc)

If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the Watford area, we encourage you to apply and join our talented team!

To apply, please submit your CV for immediate consideration.