2nd Line Support Engineer - M365

2nd Line Support Engineer - M365
Coventry
£30,000 - £36,000

2nd Line Technical Engineer - M365, Sophos - Coventry - £30k - £36k

Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are you someone who thrives in a fast-paced, client-facing support environment?

Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in the IT world.

What you'll be doing:

Delivering 2nd Line support via phone, remote tools and onsite visits

Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams

Working with Sophos for endpoint and firewall security

Using ConnectWise as your central service desk platform

Visiting client sites 1-2 days per week for setups, PC installs or firewall deployments

Supporting 1st Line colleagues and acting as a mentor for more junior engineers

Logging tickets, creating documentation, and contributing to the internal knowledge base

What you'll need:

Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security

Familiarity with Sophos and ConnectWise (or similar tools)

Strong customer service mindset - confident, friendly, and proactive

Full UK driving licence and happy to travel locally to customer site

Eligible for BPSS clearance

What's on offer:

Industry-leading training and full certification support - Microsoft, CompTIA, Sophos

Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles

Hands-on role with lots of variety - technical problem-solving, site work, customer engagement

Strong team culture and excellent support structure

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.

2nd Line Technical Engineer - M365, Sophos - Coventry - £30k - £36k

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