2nd Line IT Support Analyst

2nd Line IT Support Analyst - 12 Months Contract - Hollywell, North Wales

Inside of IR35 - £205/day

5 days on site, some Saturday mornings as well

12 Months contract of which there will be further extensions up to 3 years)

2nd Line Support Analyst to be responsible for:-

As Senior Site IT Support you will be part of a tam working on Decommissioning & Carbon Capture and Storage project. You will join my clients team during the construction phase. As Level 2, you will manage and support the implementation of the IT infrastructure to be used by the employees who will come in the next months. After this phase you will manage the updates and coordinate the helpdesk activities.

2nd Line Support Analyst will:-

Follow and supervise the installation of IT equipment with the vendors to make the domain network and Servers available
Support the intervention of external providers for the domain network installation and configuration of any other IT items (WI-FI AP, Switches, printers )
Identify software and hardware problems and run diagnostic programs or use test equipment to locate source of problems
Maintain security and functionality through application of program temporary fixes
Perform application maintenance operations
Provide technical & infrastructure support for the ICT environment
Maintain the password, user access and change control procedures ensuring appropriate documentation has been completed and sign off attained

Additional note:

For the first months, you will handle and solve helpdesk tickets to ensure the new joiners can access all the IT tools. Once a helpdesk is created you will supervise their activities.

2nd Line IT Support Analyst to have:-

Education: technical diploma or degree in computer engineering or similar

Experience: 4-6 years in operations of network architecture, infrastructure operations and application maintenance

Technical skills: Networking installation and infrastructure maintenance knowledge

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.