2nd Line IT Support Analyst

2ND LINE IT SUPPORT ANALYSTSALARY - £30,000 TO £35,000 + EXCELLENT BENEFITS PACKAGELOCATION - SCUNTHORPE / HULL / PETERBOROUGH

Your new role2nd Line IT Support within a fast-paced environment where you will be provided with an excellent salary package, training and development support to allow you to further your career within the organisation. You will be responsible for providing technical support to customers and our 1st line colleagues & will also work with our 3rd line team to escalate issues where necessary.What you'll need to succeedCandidates wishing to apply must review the following criteria and be able to confidently feel that they suit this role and have experience across the majority of these areas:

• A huge passion for IT and technology.
• Minimum 2 Years' Experience in a similar role.
• Strong organisation and communication skills.
• A friendly, approachable, can-do attitude.
• The ability to troubleshoot and solve problems quickly and efficiently.
• A proven track record of resolving and managing critical incidents (P1's).

Strong technical experience in the following will be crucial:

• Office 365 environments, (Azure AD, Exchange, SharePoint, Teams, Intune & Autopilot).
• Windows Server Environments, (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP etc.).
• Network Troubleshooting, (Firewalls, Networks, Wireless etc.).
• Windows Desktop Troubleshooting.
• Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies).
• Office 365 Backup Products

What you'll get in returnThe Salary can be up to £35,000 + Benefits package (36 Days Holiday / Xmas Bonus). The organisation has several sites across the UK and the role can be based from any of these - Hull, Scunthorpe OR Peterborough. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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