2nd Line Desktop Engineer x2 - Barrow-In-Furness

2nd Line Desktop Engineer x2 - Barrow-In-Furness
A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between £32-36k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness.

Duties

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs.

Experience:

• In-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
  
• SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired
  
• Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security
  
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette
  
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)