2nd Line Customer Experience Specialist

Randstad CPE is recruiting a 2nd Line Customer Experience Advisor for Vegner Group in the UK. The role focuses on handling escalated tenant complaints and technical issues, delivering prompt, accurate resolutions and top-class customer service.

You will bridge frontline support and specialist teams, improving customer satisfaction. You will gain in-depth knowledge of Vegner Group products and systems, maintain detailed case logs, and contribute to knowledge base articles.