2nd 3rd Line IT Support

Join this MSP as an 2nd/3rd line IT Support Analyst.

The role will be predominantly office-based, with some customer visits.

THE ROLE:- Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.- Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person.- Troubleshooting and diagnosing hardware and software faults, escalating if necessary.- Deployment of new hardware and software alongside existing upgrade schemes.- Occasional involvement in project work.- Assisting the Support Team Leader in aiding other team members.- Managing your own tickets, ensuring that they are kept up to date.

KEY SKILLS & EXPERIENCE:- 2+ years of IT support experience covering: Active Directory Windows 10, Windows Server (bonus points for macOS) Office 365 Azure Hardware Backup & Firewall configurations (experience with Acronis & SonicWall desirable)- Full, clean driving license

SALARY & BENEFITS:- £28,000 - £36,000- 20 days holiday + public holidays- Pension- Cycle to work scheme- Free onsite parking- Company laptop, phone, and accessories

Please apply today!

All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.