1st/2nd line support - Glasgow (PERM)

Role: 1st/2nd line support
Type: PERM
Location: Glasgow
Salary: £30K PA

• The first point of contact for support issues by creating, updating, and monitoring user tickets using our E-Ticketing System
• Assisting end users with issues and providing 'how to' advice for our systems
• Installation and support of software and hardware, including Workstation imaging and deployment.
• Maintenance of IT asset register
• SLA And KPI Management - Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress.
• Ensure the department procedures are followed at all times
• Intune exp (Preferrable)

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.