1st line Support/Customer Service Advisor

A fantastic opportunity for a 1st Line IT Support/Customer Services AdvisorWorking for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package:

• Salary up to 30k

• Company pension scheme

• Ability to purchase an additional holidays
• Private healthcare including family members
• Death in service cover
• Wellness Fund
• Discounts for various companies and services
• Enhanced maternity & paternity
• Employee Assistance Programme
• 25 days' holiday + bank holidays increasing with service
• Free onsite parking
• Smart/Casual wear
• Full Training
• Brilliant family culture
• Gym membership
• Optional medical insurance
• Attend prestigious conferences
• Paid Charity volunteering days

The company have been recognised as one of the best places to work with its brilliant family culture.Duties of the 1st Line IT Support/Customer Services Advisor will be:

• To support the internal business network in the use of various business software systems.
• Supporting a range of software specific to the industry,
• Dealing with tickets, calls, and emails and will be responsible for providing effective, timely solutions, advocating best practices.
• Offering an outstanding level of service to customers
• Providing timely updates to customers by either Phone, Email, or face to face

The 1st Line IT Support/Customer Services Advisor will have:

• Previous experience working in an IT helpdesk support role dealing with bespoke systems
• Experience in using a helpdesk ticketing systems and adhering to SLAs & KPIs
• Ability to prioritise and manage your workload effectively
• Ability to demonstrate empathy for customers and be able to adapt your style to talk to them at their level of knowledge

• Excellent knowledge of MS Office products and Windows operating systems
• Proficient in taking ownership of a problem and seeing it through to resolution
• Willing to undertake any other reasonable duties appropriate to fulfilling your role

We are looking for someone who is:

• Passionate about the Customer Experience and have a first time fix approach.
• Great attention to detail and keen to work in a close knit team environment

• Good problem-solving skills with a methodical and logical approach
• Resilient with a proactive aptitude to learn
• Team player, but also able to work independently on own initiative
• Organised with excellent time management skills
• Strong verbal and written communication
• Innovative with an aptitude for looking for customer service improvements
• Upbeat and enthusiastic about going the extra mile for your customers