1st Line Support Analyst

1st Line Support Analyst - Hybrid

Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Plymouth, on a permanent basis.

Please note, the role is hybrid, with 2 days working from home each week upon completion of a successful probation period of 6 months.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, your own kit, hybrid working as well as training and development.

1st Line Support Analyst - Key Skills:

Diagnose faults, support, install, and maintain the following Microsoft Products: Windows Server 2019/2022, Windows 11, Microsoft 365, and Microsoft Office applications

Support for the following features, services and roles: Active Directory, DNS, DHCP, RDS, IIS, SharePoint Online, Exchange Online, OneDrive

Install, update and support anti-virus solutions. Ongoing communication with customers regarding support requests

Install and configure Routers, Firewalls, Servers, PC's and Printers

Diagnose and repair network faults

Install and configure remote access/VPN solutions

Ensure your tickets are kept up-to-date with accurate information and relevant time entries

Maintain client confidentiality at all times

Adhere to the data protection act

Focus on maintaining effective customer service

1st Line Support Analyst - Hybrid

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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