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1st line support
Posted 20 hours 43 minutes ago by Fruition Group
IT Service Desk Analyst - 1st Line
6 months, Inside IR35
Location: York, 3 days in the office per week
An exciting opportunity has arisen with a global organisation offering a hybrid IT Service Desk role. As a 1st Line Analyst, you will support internal users with IT issues, ensuring smooth operations and the quick resolution of IT tickets. You'll play a key role in troubleshooting and providing support for MS Teams and Active Directory tasks.
Key Responsibilities:- IT Ticket Management: Log, track, and prioritise IT tickets, ensuring timely resolution in line with SLAs.
- Support via Phone & Chat: Provide remote assistance to users, guiding them through troubleshooting steps and resolving common IT issues.
- MS Teams Support: Troubleshoot and assist with issues related to Teams, including meetings, calls, and chat functionality.
- Active Directory: Assist with password resets, account creation, and user access management.
Key Skills and Experience:
- IT Ticketing Systems: Experience managing IT tickets and resolving user requests.
- MS Teams: Proficient in MS Teams support and troubleshooting.
- Active Directory: Experience with user account management and AD-related tasks.
- Customer Service: Strong communication skills with experience in phone and chat support.
How to Apply:
Apply now for immediate consideration. Interviews are scheduled for the week commencing 9th June 2025.
We are an equal opportunities employer and welcome applications from all suitably qualified individuals.
