006 - Customer Service Representative - Virgin Money (CYBG)

Customer Expert

Start Date: 7 July 2026

Salary: £26,436.80 per annum

Location: Glasgow Cuprum Building, Argyle Street, Glasgow

Shifts: Monday to Saturday 7:00 am-9:30 pm, Sunday 10:00 am-5:00 pm. You must be able to work any shifts within these times.

Training: 3 weeks

Contract: Full Time Permanent (40 hours per week)

Background Checking: Right to Work in the UK; Criminal Record Check; Credit Check; 3 year employment history check; evidence of all addresses in the last 5 years required.

Responsibilities

• Help customers use digital services over the telephone, educating them to understand the benefits of digital banking and guiding them through the process.
• Resolve any queries customers may have with their banking, tackling challenges and providing rewards.
• Engage in heartfelt conversations to understand customers' needs and desires and find the best solutions.
• Collaborate with colleagues across contact centres to ensure customers always speak to the right person.

Values We Look For

• Process Excellence - continuously strive to improve your work.
• Collaboration - enjoy working with others as a team player.
• Communication - speak and write clearly and confidently.
• Emotional Intelligence - empathise, be kind, and work well with others.
• Open Mindedness - be receptive to new ideas and different ways of thinking.
• Critical Thinking - think logically when making decisions.
• Solution Orientation - maintain a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - take ownership and be self driven.

Desired Skills

• Working knowledge of Microsoft Office applications.
• Some financial services experience.
• Knowledge of banking products.
• Impeccable communication skills and the ability to make in the moment decisions within the Contact Centre.

Benefits

• Online recruitment process with potential job offer within 24 hours.
• Referral & Earn Scheme.
• 28 days' holiday (including bank holidays), increasing to 30 days after 1 year of service.
• Length of Service and monthly recognition awards.
• Opportunities for career development and progression.
• Employee welfare support with free access to the Mental Health Employee Assistance programme.
• Pension Scheme.
• Discounted holidays, flights and hotels.
• Discounted utility bills.
• Cineworld tickets - up to 55% off.
• Virgin Trains - 20% off.
• Virgin Experience Days - 20% off.
• O2 - 25% off.
• EE Mobile Contracts - 20% off.
• Sony - 20% off mobile phones.
• Ray Ban - 20% off.