004 - Customer Service - Chubb

About the Role

Customer Service & Claims Advisor - Start Date: 27th July 2026. Shift patterns: Monday shift. Salary: £26,436.80 per annum. Training: 2-week programme (2 days per week on site at Manchester office). Contract: Permanent, hybrid - 2 mandatory onsite days, 3 work from home days. 40 hours per week.

This role requires you to be available for all shifts listed above and to work from our Manchester office for the required days. A desktop PC will be provided for office use; a secure Ethernet connection is required.

Key Responsibilities

• Handle inbound calls from customers wishing to make a mobile phone insurance claim.
• Assist customers through the claim process, including fresh claims, updates, general enquiries and policy cancellations.
• Follow scripted questions on the PC to determine and present available options.
• Maintain accurate and timely data entry on all customer interactions.

Requirements

• Strong customer service attitude and confidence using PCs.
• Excellent communication skills and the ability to interact with a diverse range of customers.
• Good computer skills and the ability to navigate multiple systems efficiently.
• Flexibility, strong attendance and punctuality.
• Basic DBS (criminal record check) and credit check required.

Benefits & Perks

• Competitive salary with regular performance reviews.
• Fully paid two week classroom training.
• Cycle to Work Scheme (up to £10,000).
• Eyecare support voucher and holiday purchase scheme.
• Workplace pension and monthly Inspire Awards.
• Access to GP, mental health, financial and legal support services.
• Well being webinars and employee experience initiatives.

Health & Safety

No time off can be approved within the first 8 weeks of employment.

Equal Opportunity

Teleperformance is an equal opportunity employer and promotes a diverse workforce.