X2 Customer Service Advisor

Job Title: Customer Service Advisor
Location: Nottingham
Contract: 3-Month Initial Contract

Overview:

We are recruiting a Customer Service Advisor to join our Nottingham team on an initial 3-month contract. The role involves handling inbound and outbound calls, providing excellent customer service, and maintaining accurate records.

Key Responsibilities:

• Manage inbound customer enquiries via phone
• Make outbound calls to follow up on queries and updates
• Log all call details accurately on the internal system
• Respond to client emails in a professional and timely manner
• Resolve customer issues or escalate where necessary

Requirements:

• Previous customer service or call centre experience preferred
• Accurate data entry and attention to detail
• Professional and customer-focused approach

If you are available and interested in this opportunity, please apply for further information.

Please note due to high volume of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.