Workplace Services Team Leader VA2827 London

Anabas is a national Facilities Management company specialising in delivering high-quality workplace experiences for corporate office occupiers. We take pride in creating environments where people feel supported, valued, and able to perform at their best.

We are seeking a Workplace Services Team Leader to work alongside and supporting the delivery of 5-star quality service with Site Based Facility Manager in Central London. This is a client-facing role suited to someone who values professionalism, collaboration, and outstanding service delivery.

Location: Central London
Salary: £40,000
Contract: Full-time, permanent (40 hours per week, Monday-Friday, between 8am and 5pm)

The Role

As a Workplace Services Team Leader you will provide day-to-day operational support to our site-based Facility Manager and teams, ensuring our clients receive a consistent and high-quality service. You will be a trusted presence on site - approachable, dependable, and proactive - helping to resolve issues quickly and supporting teams to succeed.

Key Responsibilities

• Deliver the front of house services, delivering exceptional service and operational excellence, providing a warm and delightful welcome, meet and greet all visitors approaching the desk in a friendly and professional way.
• Deputise for Facilities Manager during their absence
• Line Manager for day housekeeping team
• Oversee the day housekeeping service, ensuring high standards of cleanliness, completing audits, conducting daily floor walks, managing health and safety
• Manage all key meetings and events, liaising with meeting hosts to support the planning and delivery of smooth events
• Support with AV issues in meeting rooms
• Develop and continuously update front of house procedures in line with site specific requirements.
• Work closely with the other Anabas team members to ensure seamless service to the client.
• Ensure all health and safety duties are completed in accordance with site specific requirements to ensure front of house and event operations are delivered in a safe manner.

Work collaboratively with service providers and vendors delivering a one team approach to service.

About You

• Experience in Services Team Leader or a similar operational, client-facing environment
• A professional, calm, and approachable manner
• Strong organisational skills with a proactive, solutions-focused mindset
• Committed to delivering excellent service and supporting teams on the ground

What We Offer

• Salary: £40,000 per annum
• 33 days holiday per year (including Bank Holidays)
• Employee Assistance Programme
• Recognition and Reward Scheme
• Life Insurance (1 x annual salary)
• Aviva Digital GP Service
• Cycle to Work Scheme
• Recommend a Friend Scheme
• Company events
• Ongoing training and development opportunities

This role offers clear career development, with the opportunity to progress into an Account Manager position as your experience grows.

If you are looking for a role where you can make a genuine impact, support people, and deliver a high standard of service, we would be pleased to receive your application.