Workplace Services Ambassador

We are recruiting a Floor Manager/Workplace Services Ambassador (WSA) to join our team of 25 at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms globally.

The WSA is responsible for the operation of all Internal Floors in the office, serving as the 'one-stop-shop' for internal staff needs. We foster strong relationships on site and excel in relationship building. Although part of a dynamic team, you will work independently and serve as the first point of contact for the client on the same floor. You will report to one of three managers based on your specific team placement within the campus.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota between 8 AM and 7 PM, with flexibility)

What will you get?

• Financial Benefits: Travel and grocery discounts, life assurance, and cash rewards
• Future Security: Contributory pension scheme
• Health & Wellbeing: Wellness programs, Employee Assistance Program, digital GP services
• Development Opportunities: Learning and career growth programs
• Recognition: WOW Awards for outstanding peers
• Community Engagement: One paid day off annually for a cause you care about

Main Responsibilities:

• Addressing internal staff needs
• Monitoring and managing space utilization within the London Campus
• Managing supplier relationships, including logging and follow-ups
• Building relationships with the client as the first point of contact
• Providing business support and analytics assistance
• Maintaining internal vending provisions

Ideal Candidate:

• Aligns with Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Possesses a positive, outgoing personality and rapport-building skills
• Proactive, flexible, attentive to detail, eager to learn
• Excellent personal presentation and interpersonal skills
• Computer literate with strong communication skills, professional telephone and email etiquette
• Capable of working independently and managing workload

Why Choose Rapport?

We prioritize our people, offering extensive training, leadership programs, and personal development opportunities. We celebrate diversity through Employee Networks and support mental and physical wellbeing initiatives. As a Disability Confident Employer, we provide opportunities for individuals with special educational needs and disabilities.

About Rapport Guest Services

We are a multi-award-winning company delivering guest services across the UK, Ireland, and globally, part of Compass Group UK&I, emphasizing a people-first culture and service excellence.

Learn more about us at .

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