Workplace Experience Manager

Workplace Manager - Life Sciences Client

Location: Cambridge
Client: Global Life Sciences Organisation
Employer: CBRE Global Workplace Solutions
Contract: Full time, site based

Role Overview

CBRE is recruiting a Workplace Manager to lead the delivery of workplace and facilities services at a high profile life sciences site. This is a client facing leadership role responsible for service delivery, people management, health & safety, financial performance and continuous improvement.

Key Responsibilities

• Lead and manage the on site workplace team to deliver services in line with SLAs and KPIs
• Act as the main point of contact for the client, building strong working relationships
• Ensure Health & Safety, QSHE and statutory compliance across all services and contractors
• Manage site operations, including reception, post, cleaning, catering, meeting rooms and office services
• Oversee reactive and planned maintenance delivery via CAFM / helpdesk systems
• Manage site budgets, cost control, reporting, accruals and purchase orders
• Produce weekly and monthly financial and performance reports
• Support workplace improvements, new initiatives and flexible ways of working
• Manage projects, moves, changes and events on site
• Recruit, develop and performance manage team members and support succession planning

Skills & Experience

• Proven experience in a Workplace Manager, Facilities Manager or Operations Manager role
• Strong background in customer service, hospitality, front of house or workplace services
• Confident managing people, budgets and client relationships
• Strong understanding of Health & Safety and compliance
• Experience using CAFM systems and Microsoft Office
• Highly organised, professional and service driven

Desirable:

• Life sciences, corporate office or high profile client experience
• Financial or commercial management experience

What's on Offer

• Opportunity to manage a flagship client site
• Career progression within CBRE
• Supportive, professional working environment
• Competitive salary and benefits package