Workplace Experience Manager

Workplace Experience Manager Contract: Professional Services, Production & Technology
Location: Bristol, BS16 1EJ
Hours of work: 40
Contract Type: Permanent

We are seeking a proactive and solutions-focused Workplace Experience Manager to support the delivery of brilliant basics on site and ensure an exceptional experience for all customers and stakeholders. This role plays a key part in maintaining strong operational performance, meeting contractual objectives and strengthening customer relationships through consistent service excellence.

Job Description

We are looking for an individual who brings strong initiative, a can do attitude, and the confidence to drive continual improvement across all service lines. With responsibility for key performance indicators, compliance, safety and asset management, this role is central to achieving contract expectations and maintaining high levels of account performance.

Key Responsibilities

• Oversee operational performance and drive improvements against all SLA and KPI targets
• Manage Health & Safety performance, ensuring all processes, training and reporting standards are met
• Support financial reporting, including targeted requirements aligned to contract needs
• Ensure statutory compliance across all relevant service lines
• Lead asset management activities and support replacement programmes
• Engage with internal and external stakeholders to shape best in class service strategies
• Deliver service excellence, supporting implementation of ISS Key Concepts and Lighthouse initiatives
• Promote and embed a strong safety culture, ensuring adherence to risk assessments, safe working procedures and incident reporting processes

Professional and Personal Competencies/Qualifications

• Previous Facilities Management and/or management experience
• IOSH or NEBOSH qualification preferred
• Strong ability to understand customer requirements and convert them into operational solutions
• Confident IT skills
• Demonstrates integrity and professionalism, aligned to ISS values: Honesty, Entrepreneurship, Responsibility, Quality and Unity
• Self motivated, energetic and able to take an agile approach in a demanding environment

Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously.

Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart.

In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

ISSGreatPeople ISSTalent PeopleMakePlace ISS is proud to be a diverse and inclusive employer.

ISSGreatPeople ISSTalent PeopleMakePlace ISS is proud to be a diverse and inclusive employer.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing

Proud member of the Disability Confident employer scheme

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