Workplace Advisor

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever - achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There's never been a more exciting time to join HeliosX.

Where we're going:

Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

The opportunity

We're looking for a proactive, people-focused Workplace Advisor to help deliver a seamless and inspiring workplace experience at our London HQ. Acting as a key point of contact for all things office-related, you'll support the day-to-day running of the office, contribute to culture-building initiatives, and ensure the workplace reflects our values of excellence, inclusivity and connection.

This is a unique opportunity to shape the employee experience by creating a welcoming, safe, and efficient office environment that supports our hybrid working model and fosters collaboration. You'll work closely with the People Team, IT, Facilities, and senior stakeholders to continuously improve our workplace offering and deliver high-impact moments for employees across their journey.

What you'll do

Office & Facilities Operations

• Ensure smooth daily operations of the London office: cleanliness, organisation, and presentation.
• Act as a first aider, fire warden, and health and safety advocate.
• Oversee stock levels and suppliers for office snacks, supplies, and hospitality needs.
• Support desk booking, meeting room systems, and maintain the Facilities Helpdesk.
• Manage post, deliveries, building access and visitor processes.
• Liaise with vendors, contractors and building management to address maintenance or service issues.

Employee Experience & Culture

• Deliver outstanding in-person onboarding experiences for new starters.
• Be the go-to person for employee queries about the office, events, or resources.
• Support the planning and delivery of internal events, social activities, and employee gifting (birthdays, anniversaries, life events).
• Champion a culture of inclusion and engagement, contributing to initiatives that make our workplace a space where everyone feels welcome.

Workplace Projects & Improvements

• Support workspace optimisation, sustainability and improvement projects.
• Help gather employee feedback and use data to recommend improvements.
• Partner with the People Team and IT to deliver a friction-free employee journey across systems and physical space.

Health & Safety Compliance

• Help maintain and update risk assessments and DSE compliance records.
• Conduct periodic health and safety checks and ensure workplace policies are followed.
• Assist in incident reporting and hazard mitigation where needed.

What you'll bring to HeliosX e to provide great customer service to our people.

• Experience in facilities management, office coordination, hospitality or a workplace-facing role. Ideally some experience in a HR role would be beneficial.
• A confident self-starter who thrives in fast-paced, people-focused environments.
• Exceptionally organised and detail-oriented, with great multitasking skills.
• Collaborative, approachable and passionate about providing great service.
• Comfortable using workplace tools, booking systems, spreadsheets and helpdesk platforms.
• Strong verbal communication skills with a positive, can-do attitude.
• Naturally proactive and keen to make continuous improvements to the employee experience.
• Has a desire to provide great customer service to our people.

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• Generous equity allocations with significant upside potential
• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

If you require any reasonable adjustments to support you during the interview process, please let us know. We are committed to ensuring an inclusive and accessible experience for all candidates.

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This role is office based in Shoreditch, London 3-4 days per week. Please confirm this is workable for you? Select

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