Work Ready Community Manager
Posted 1 hour 42 minutes ago by Rapport Guest Services
Become the friendly, organised force that keeps our Work Ready customers supported, informed and feeling at home. You will be the main point of contact across multiple sites, coordinating teams, partners and stakeholders to deliver a smooth, seamless experience from onboarding to move out. From tracking site activity and completing key checklists, to supporting recharges, Health & Safety actions and cross functional collaboration, you will help create a connected, well run workplace community across our client's property portfolio.
What we offer- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Professional & Personal Growth: Unlock endless learning and development opportunities to elevate your career.
- Excellence Recognition: Shine a spotlight on outstanding peers with WOW Awards for exceptional contributions.
- Community Contribution: Take one paid day off annually to support a cause you're passionate about.
Type of contract: Full time, Permanent. 40 hours per week (Monday Friday, shift rota basis).
Responsibilities- Serve as the primary point of contact for Work Ready customers.
- Maintain accurate oversight and tracking of all Work Ready sites.
- Coordinate internal teams and external partners to ensure effective service delivery.
- Participate in customer onboarding kick off meetings with relevant project stakeholders.
- Support the Onboarding Manager with customer move in and move out processes to ensure a smooth onboarding and off boarding experience.
- Complete pre occupation and dilapidation checklists on time and follow up on outstanding actions.
- Create and monitor customer recharges for additional services.
- Monitor Health & Safety compliance and ensure customers complete all required actions.
- Collaborate with cross functional teams, including Property Management, Campus and Asset Management, and Leasing Management.
- Undertake additional duties as required.
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Customer obsessed and people focused building warm, trusted relationships with customers and clients.
- Highly organised and detail driven, confidently managing multiple sites, actions and deadlines.
- Strong communicator and collaborator working seamlessly with internal teams and external partners.
- Proactive problem solver staying calm, solutions focused and ahead of potential issues.
- Previous experience in a similar role, ideally with people management responsibilities.
- Professional, reliable and accountable, taking ownership of service delivery and customer experience.
Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland, and globally. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.