Wholesale Order Administrator
Posted 2 days 9 hours ago by Hotel-Chocolat
As we continue our mission to make people and nature happy through chocolate, we're looking for a Wholesale Order Administrator to join our Supply Planning team on a permanent basis. This highly organised and analytical role supports outbound supply and channel functions, maximising profitability by ensuring efficient stock and order management, identifying sales opportunities, and helping to minimise markdown risk. You will work closely with multiple teams across the business to ensure accurate reporting, smooth order processes, and timely product availability across channels. Our hybrid working model means you'll join us on site for three days a week and work from wherever you like the remaining two days. The on site location is Mint House in Royston, Hertfordshire.
Benefits- Competitive salary
- Company benefits including a 50% discount on all products
- 70% discount for you and your guests when staying at the Rabot Estate hideaway on Saint Lucia
- Hybrid working: three days on site, two days remote
- Collate and produce weekly sales, dispatch, stock, order, and KPI reports, ensuring accuracy and timely distribution to the team
- Partner with fulfilment teams to ensure goods are correctly reprocessed and packed to meet channel and territory requirements
- Raise orders on time and maintain accurate updates across relevant systems and documentation
- Communicate order status clearly, highlighting any risks or delays
- Work closely with the Wholesale Order Manager and Channel Forecast Manager to manage changes in demand schedules at SKU and category level, escalating to merchandising where required
- Liaise with DC teams to ensure stock is shipped on time and in full, escalating issues where necessary
- Support the team with ad hoc analysis and insights to aid decision making
- Build strong working relationships with channel teams and stakeholders
- Assist in reviewing forecast vs dispatch performance throughout the trading season
- Monitor and report on available channel stock, flagging any BBE or SKU concerns
- Experience working within a Buying & Merchandising (B&M) environment is advantageous
- Strong Excel skills, including pivot tables and VLOOKUPs
- Strong analytical ability and good numeracy
- Confident in interpreting data and presenting insights clearly
- Excellent organisational skills with the ability to prioritise effectively
- Strong communicator, able to build relationships across teams
- Good understanding of the Hotel Chocolat range and target customer
- Awareness of competitors and high street retail activity is desirable