WFM Real-Time Scheduler & Intraday Specialist

Teleperformance is seeking a Scheduling/Real Time Analyst in Dublin, Ireland. This role requires strong problem-solving skills and over 3 years of experience in workforce management to ensure adherence to scheduling guidelines and optimize staffing.

The candidate will monitor performance metrics, communication with clients, and manage real-time operations affecting productivity. A strong grasp of WFM tools and advanced Excel skills are required for success in this position.