Welfare Rights Caseworker

Join the Team Making a Difference in Leeds!

Do you believe in social justice, equality, and making a real difference in people's lives? Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We're looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.

We're recruiting for the following rewarding role at Leeds Citizens Advice & Law Centre:

Welfare Rights Caseworker

• Full-time role (35 hours per week)
• Qualified NJC Salary Scale Points 18-22 (£31,536 - £33,698)

We are looking to expand our casework team with specialists in welfare benefits and housing.

As a Welfare Rights Caseworker you will play a key role in ensuring our clients receive good quality benefits advice, via a range of communication channels including face to face, telephone and digital. You will have experience of providing a full range of welfare rights advice, for a wide range of clients, working with other teams across the service in assisting them to achieve the best outcome for their circumstances.

All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.

What We Offer

• Flexible working patterns with the option of hybrid working for most roles
• Supportive, inclusive work environment
• Ongoing training and development to help you grow
• A real chance to make an impact in the lives of people across Leeds

We're seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you're exploring a client's problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital - and valued.

Location

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential. Various Hours available.

Be part of a trusted organisation that helps thousands of people to navigate life's challenges with dignity and confidence.

Interviews will be held from Wednesday 12th August onwards.

Leeds Citizens Advice & Law Centre is committed to equality, diversity and inclusion. We welcome applications from all sections of the community.

Salary

Qualified NJC Salary Scale Points 18-22 (£31,536 - £33,698)